FAQs
Shipping & Tracking
Once your order ships, you will receive a confirmation email with a tracking link. You can easily monitor your package's journey at any time by visiting our dedicated Tracking Page on our website.
Tracking numbers are generated as soon as your package leaves the facility. Please allow 1–3 business days for order processing. If you haven't received it after 4 business days, check your spam folder or contact customer support.
Don't panic! Shipping carriers can sometimes take 24–48 hours to update tracking information after scanning a package. If it hasn't updated after a few business days, it is still securely en route.
To bring you the highest quality medical essentials and apparel, we partner with a variety of specialized crafters and top-tier product providers. Because your items may source from different locations, they may ship separately and arrive in multiple packages.
Yes! If your order is sourced from multiple providers, you will receive a unique tracking number for each separate package so you can monitor them all individually.
Currently, we ship to [Insert Country/Regions, e.g., the United States]. Please check our shipping policy page during checkout to see if your specific location is covered.
Because we source from various artisan crafters and specialized providers, shipping times vary by product. Estimated delivery times will be displayed at checkout, and you can keep up with real-time progress on our tracking page.
First, check with neighbors, building managers, or common delivery areas. Occasionally, carriers mark packages as delivered a day early. If it doesn't show up within 24 hours of the notification, please contact the carrier directly.
We process orders rapidly to ensure quick delivery. Please contact us immediately if you notice an error. If the order has already been sent to our fulfillment partners, we unfortunately cannot change the destination.
Thread & Triage is not responsible for lost or stolen packages confirmed as delivered by the carrier. We highly recommend filing a claim directly with the shipping carrier using your tracking number.
Returns, Exchanges, & Refunds
All sales are final. Thread & Triage does not offer refunds, returns, or exchanges on any items purchased from our site.
Because we specialize in medical essentials and close-contact apparel, we strictly maintain health and safety protocols to protect our community. Once an item leaves our facility, we cannot guarantee its sanitary state, making it ineligible for return.
No. Because we strictly adhere to post-COVID health and safety guidelines, we cannot accept any clothing or essentials back into our inventory. We do not offer size exchanges.
Because we cannot offer refunds or exchanges for incorrect sizes, we highly urge you to review our detailed Size Guide on each product page before finalizing your purchase. Take accurate measurements to ensure a perfect fit!
Please do not send items back to us. Because we do not accept returns, any unauthorized packages sent to our facility will be rejected or disposed of, and no refund or exchange will be issued.
No. Absolutely nothing sold on the Thread & Triage site can be refunded. This strict policy applies equally to all medical essentials, gear, and apparel.
In the rare event that our team or fulfillment partners send you an item completely different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packing slip so we can correct the mistake.
We hold our crafters and providers to high standards. If an item arrives damaged due to a manufacturing defect, please contact our support team within 48 hours of delivery with clear photos so we can evaluate the issue.
We cannot issue refunds due to carrier delays, weather, or varying production times from our independent crafters. Rest assured, you can always check your package's arrival status via our tracking page.
Health, Safety, & COVID Guidelines
At Thread & Triage, safety is our priority. We continue to strictly follow rigorous post-COVID health and sanitary guidelines to ensure all apparel and medical essentials remain completely uncontaminated.
Yes. Our partners, crafters, and product providers follow strict sanitary standards during manufacturing, packaging, and handling to keep your essential goods clean and safe.
While our items are handled under strict safety guidelines, we always recommend washing any new apparel before its first use according to the garment’s care label.
No. To maintain complete safety integrity, we do not accept returns on any medical essentials or apparel, regardless of whether the packaging is opened or sealed.
By strictly enforcing a zero-return policy, we guarantee that every single item you purchase from Thread & Triage is brand new, completely untouched by other consumers, and 100% safe to wear.
Orders & Sourcing
We proudly collaborate with a curated network of awesome independent crafters, specialized manufacturers, and premium product providers to bring you unique, high-quality medical essentials and apparel.
Because we source from multiple independent crafters, minor variations in fabric texture, stitching, or color hue may occur. This ensures your apparel is uniquely crafted!
Once an order is submitted, it is immediately routed to our fulfillment network and crafters. Therefore, we are unable to change or cancel orders. Please double-check your cart and sizing before checking out.
We cannot add items to an existing order. If you'd like to purchase additional items, please place a new order through the website.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure checkout options like PayPal and Apple Pay.
Yes! As soon as your order is placed, an automatic confirmation email containing your order number will be sent to the email address provided.
Please check your spam or promotions folder. If it's not there, you may have misspelled your email address at checkout. Contact our support team, and we will happily look it up for you.
Many of our products are designed to meet standard professional requirements; however, we recommend checking the specific product descriptions and your workplace's uniform policy to ensure a perfect match.
Apparel Care & Quality
Sizing charts are prominently displayed directly on each individual product page. Please measure carefully to ensure you select the correct fit before completing your purchase.
To extend the life of your garments, we generally recommend machine washing cold with like colors and tumbling dry on low heat. Specific care instructions are located on the garment tag.
Some items containing cotton may experience minor natural shrinkage if dried on high heat. We recommend following the care instructions carefully and sizing up if you prefer a looser fit.
We love working with teams! Please reach out through our Contact Us page with your quantity needs, and we can provide details on bulk orders. Note that our final sale/no-refund policy applies to bulk orders as well.
Because we source from independent crafters, restock times can vary. Sign up for back-in-stock alerts on the product page to be notified the moment it's available again.
You can reach our dedicated support team via the Contact Us page on our website or by emailing ([email protected]). We strive to respond to all inquiries within 24–48 business hours.
Our support team operates Monday through Friday, from [Insert Hours, e.g., 9:00 AM to 5:00 PM EST]. Inquiries sent over the weekend will be handled promptly starting Monday morning.
