Privacy Policy

Effective Date: June 21, 2026
Last Updated: June 21, 2026

At Thread & Triage (“we,” “our,” or “us”), protecting your privacy and securing your personal information is a fundamental part of how we operate. This Privacy Policy describes how your personal information is collected, used, disclosed, and safeguarded when you visit or make a purchase from our website (the “Site”).

By accessing our Site or purchasing our medical essentials and apparel, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To fulfill your orders and provide a seamless shopping experience, we collect certain types of information:

A. Personal Information You Provide Voluntarily

When you make a purchase, attempt to make a purchase, or create an account on our Site, we collect specific details required to fulfill your request, including:

  • Identity Data: First and last name.
  • Contact Data: Email address, billing address, shipping address, and phone number.
  • Financial Data: Payment details (credit card numbers, billing information, or alternative payment methods like PayPal/Apple Pay). Note: Payment information is processed securely through our encrypted third-party payment processors; we do not store your raw credit card numbers on our servers.

B. Automatically Collected Information (Device Information)

When you visit the Site, we automatically collect certain information about your device, including:

  • Technical Data: Your IP address, browser type, time zone settings, and operating system.
  • Usage Data: Information about the web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
  • Cookies and Tracking Technologies: We use log files, web beacons, tags, pixels, and cookies to track your preferences, analyze trends, and optimize our store layout.

2. How We Use Your Information

We use the information we collect in the following ways to manage your account and fulfill business obligations:

  • Order Fulfillment: To process your payments, arrange for shipping, provide you with invoices and order confirmations, and ensure the correct clothing sizes are processed.
  • Customer Support & Communication: To communicate with you regarding your orders, answer questions, or update you on package statuses via our Tracking Page.
  • Sourcing Coordination: To seamlessly pass necessary shipping details to our third-party artisan crafters and product providers so they can ship your items directly.
  • Risk Mitigation & Fraud Prevention: To screen our orders for potential risk or fraud (in particular, verifying IP and billing addresses).
  • Marketing Communication: In line with the preferences you have shared with us, to provide you with information or advertising relating to our latest medical apparel drops, products, or services.

3. Sharing Your Personal Information

We do not sell your personal information. However, because Thread & Triage operates on a distributed fulfillment model, we must share your information with trusted third parties to run our business effectively:

  • Independent Crafters & Product Providers: Because we source from a network of awesome independent crafters and manufacturers, your shipping address and order details are securely shared with the specific provider handling your item to facilitate direct shipping.
  • E-Commerce & Infrastructure Providers: We use trusted e-commerce platforms and hosting services to power our online store, manage customer data securely, and maintain our tracking utilities.
  • Payment Gateways: Your financial details are shared directly with authorized, PCI-compliant payment processors to securely handle transactions.
  • Shipping & Fulfillment Carriers: Your contact and shipping information is shared with regional or national shipping carriers to generate labels and populate our Tracking Page.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Health, Sanitary Protocols, and Order Accuracy

Because we strictly adhere to rigorous post-COVID health, safety, and sanitary guidelines for medical essentials and apparel, we enforce a strict No Returns, No Exchanges, and No Refunds policy.

  • Sizing Accuracy: Because items cannot be returned due to sanitary protocols, we use your size selections precisely as entered at checkout.
  • Data Integrity: It is the customer’s responsibility to ensure that shipping and sizing parameters are inputted correctly before finalizing a purchase. We rely entirely on the accuracy of the data you provide to deliver your order correctly.

5. Security of Your Data

The security of your personal data is vital to us. We implement commercially reasonable administrative, technical, and physical security measures—such as Secure Socket Layer (SSL) encryption—to protect your personal information from unauthorized access, loss, or alteration. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your geographic location (such as the EU or certain US states like California), you may have specific rights regarding your personal data, including:

  • The right to access the personal information we hold about you.
  • The right to request that your personal information be corrected, updated, or deleted.
  • The right to opt-out of marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails.

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records to manage accounting, tax obligations, and fulfillment verification, unless and until you ask us to delete this information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our business practices, operational standards, or for other legal, regulatory, or safety reasons. Any updates will be posted directly to this page with an updated “Effective Date.”

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request regarding your data, please contact the Thread & Triage support team:

Email: [email protected]
Mailing Address: [Insert Business Mailing Address, if applicable]

Terms and Conditions Policy

Here is a legally structured Terms and Conditions agreement tailored specifically for Thread & Triage. It is drafted to strongly enforce your zero-refund policy, protect your distributed crafting/sourcing model, and set clear rules for your online store.