TERMS AND CONDITIONS

Effective Date: June 21, 2026
Last Updated: June 21, 2026

Welcome to Thread & Triage (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website located at [Insert Website URL] (the “Site”) and the purchase of any medical essentials, apparel, or products from our store.

By accessing our Site, browsing our inventory, or making a purchase, you agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to all of these Terms, you are prohibited from using the Site or purchasing our products.

1. Store Eligibility and Agreement

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You agree not to use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including but not limited to copyright laws).

2. Strict No-Refund, No-Exchange, and Final Sale Policy

A. All Sales Are Absolute and Final

Because we specialize in medical essentials and close-contact medical apparel, absolutely nothing purchased from this Site can be refunded, returned, or exchanged.

B. Health and Post-COVID Safety Guidelines

To maintain maximum sanitary integrity and protect our professional community, we strictly adhere to rigorous health and safety guidelines originating from the COVID-19 pandemic. Once an apparel item or medical essential leaves our fulfillment network, it is legally considered exposed and cannot be accepted back into our inventory under any circumstances.

C. Customer Responsibility for Sizing

Because we absolutely do not provide refunds or size exchanges, you are strictly required to select the correct size when purchasing clothing.

Detailed sizing guides are provided on our product pages.
It is your sole responsibility to take accurate measurements prior to completing checkout.
Mistakes made by the customer regarding sizing, color choice, or quantity are not eligible for order modifications, cancellations, or refunds.

3. Sourcing, Manufacturing, and Shipping Dynamics

A. Distributed Sourcing Model

Thread & Triage proudly collaborates with a curated network of independent, high-quality crafters, unique manufacturers, and premium product providers. Because we source your goods dynamically from various specialized providers, production methods and transit routes will vary.

B. Split Shipments

Because your items may be produced by different artisan crafters in separate locations, orders containing multiple items may ship separately and arrive in multiple packages.

C. Tracking Variability

Because our fulfillment relies on a distributed network of providers, tracking availability and delivery timelines will vary depending on the specific item purchased.

D. Use of Our Tracking Page

While tracking parameters fluctuate based on the crafter, you can always monitor your real-time package status by using the dedicated Tracking Page on our Site. A tracking number will be emailed to you as soon as an item is dispatched by its respective provider.

4. Product Descriptions and Pricing Accuracy

A. Minor Variations

Because we source items from multiple independent crafters, minor variations in fabric texture, dye lots, stitching, or dimensions may occur. These variations are a natural hallmark of independent production and do not constitute a product defect.

B. Price Changes

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without liability to you or any third party.

5. Billing and Account Accuracy

We reserve the right to refuse or limit any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.

6. Prohibited Uses of the Site

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To transmit viruses, malware, or any other type of malicious code that will or may be used in any way to affect the functionality or operation of the Site.
To collect or track the personal information of others.

7. Limitation of Liability and Indemnification

A. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

B. Limitation of Damages

In no case shall Thread & Triage, our directors, officers, employees, affiliates, agents, contractors, or independent crafters and product providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits, lost revenue, or replacement costs—arising from your use of the Site or any products procured using the service.

C. Indemnification

You agree to indemnify, defend, and hold harmless Thread & Triage and our partners, crafters, suppliers, and service providers from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

8. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to conflict of law principles.

9. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.